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The world's largest tattoo network
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Complaints and Suggestions Book

We do everything to listen to you and be better!

More than 336000 sessions completed

Over 140000 regular customers

Dear VEAN TATTOO Network Clients,

At our company, we value the opinion of every client, utilizing a post-visit survey system to ensure high-quality service and improve the quality of our work, aiming for interactions that lead to the best outcomes.

"Feedback is the foundation of our growth. We value every opinion to remain a leader in the industry." – Igor Ganzha, CEO of the VEAN TATTOO network.

After each session, we survey 100% of our clients to learn their opinions on the quality of services provided, as well as what can be improved or changed in our operations. This helps us to timely respond to all wishes and remarks, as well as to maintain high standards of service.

On the 21st day after the visit, we contact 80% of clients to ensure they are satisfied with the result. This allows us not only to maintain contact with clients but also to guarantee that each of them is satisfied with the outcome in the long term.

We are open for dialogue and offer clients the opportunity to submit complaints and suggestions through the website or personal account, where the status of the inquiry can be tracked online.

Denys Havadzyn

Head of the Quality Control Department

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*Processing within two business days; if we haven't contacted you or if you have an urgent situation, please reach out via the number on the website or to the online consultant.

Feedback and Quality Control Systems

1

Our survey system during and after the session, followed by polls after 10-21 days, allows us to gather information about the quality of tattoo healing and service satisfaction. This enables us to assess how well we meet customer expectations and identify where improvements are needed.

2

The "Mystery Shopper" program regularly checks all aspects of our service, from communication to the quality of work performed, identifying potential problems for their subsequent resolution.

3

The system of monitoring the completion of surveys by sales departments and automatic calling of clients who have not filled out questionnaires helps us ensure that we do not miss valuable feedback and suggestions.

4

The ability to leave detailed reviews on our website and in the mobile application 24/7 underscores our openness and desire to hear from every client.

5

Regular professional checks of artists by leading industry specialists and constant master classes for our employees ensure the high quality of the services provided.

6

Periodic audits of our inspectors and artists in the studios, no less frequently than once every three months, maintain a high level of professionalism and competence in our team.

7

The system of automatic tasks for adhering to sanitary standards ensures their strict implementation and the automation of control processes, which is important for the safety and health of our clients.

8

The system of automatic tasks for adhering to sanitary standards ensures their strict implementation and the automation of control processes, which is important for the safety and health of our clients.